Privacy Policy

NAME OF THE COMPANY: HOTEL ARCOS AND CIA HOTEL SAS – HOTEL ARIZONA SUITES who hereafter will be called the HOTEL.
NIT: 890.505.594-0
LOCATION: Cúcuta – Norte de Santander
ADDRESS: Av. 0 No. 7-62 Barrio Latino
TELEPHONE: +57 (7) 5726020 – +57 (320) 852 0359
E-MAIL: mercadeo@hotelarizonasuites.com

Political Constitution Article 15.
Law 1266 of 2008
Ruling C 1011 of 2008 of the Constitutional Court. Regulatory Decree 1727 of 2009
Regulatory Decree 2952 of 2010
Judgment C 748 of 2011 of the Constitutional Court. Law 1581 of October 17th, 2012
Partial regulatory decree 1377 of 2013.

The present Policy will be applicable to the personal data registered in any database of the ORGANIZATION HOTEL ARCOS AND CIAS SAS – HOTEL ARIZONA SUITES, whose holder is a natural person.

Authorization: prior, express and informed consent of the holder to carry out the processing of personal data.

• Database: organized set of personal data that is subject to treatment. The “database” will have such condition regardless of the medium in which they are contained that can be physical, electronic, manual, automated, computer tools, etc.
• Personal data: any information linked to or associated with one or more specific or determinable natural persons.
• Holder: natural person whose personal data are processed.
  Treatment: any operation or set of operations on personal data, such as collection, storage, use, circulation or deletion.
• Privacy Notice: verbal or written communication generated by the person responsible, addressed to the owner for the processing of their personal data, by which they are informed about the existence of the information treatment policies that will be applicable to him, how to access to those policies and the purposes of the treatment that is intended to be given to his personal data.
• Public data: is the data that is not semi-private, private or sensitive. Data are considered public, inter alia, data relating to the marital status of people, their profession or job, and their status as a trader or public servant. By their nature, public data may be contained, inter alia, in public records, public documents, official gazettes and bulletins and duly executed judicial decisions that are not subject to reservation.
• Sensitive data: Sensitive data means those that affect the privacy of the holder or whose abuse may lead to discrimination, such as those that reveal racial or ethnic origin, political orientation, religious or philosophical beliefs, membership in unions, Social or human rights organizations, or that promotes the interests of any political party or the rights and guarantees of opposition political parties, as well as data on health, sexual life, and biometric data.
• Transfer: The data transfer takes place when the person responsible for processing personal data, located in Colombia, sends the information or personal data to a recipient, who, in turn, is responsible for the treatment inside or outside the country.
• Transmission: processing of personal data that implies the communication of the same within or outside the territory of the Republic of Colombia when it is intended to carry out a treatment by the manager on behalf of a single responsible.

For the purpose of guaranteeing the protection of personal data, ORGANIZACIÓN HOTELERA ARCOS Y CIA SAS – HOTEL ARIZONA SUITES will apply, in a harmonious and integral way, the following principles:

• Principle of purpose: the data treatment must obey a legitimate purpose in accordance with the Constitution and the Law, which must be informed to the holder.
• Principle of freedom: data treatment can only be exercised with the prior, express, and informed consent of the holder. Personal data may not be obtained or disclosed without prior authorization, or in the absence of a legal or judicial mandate that relieves consent.
• Principle of truth or quality: the information subject to treatment must be truthful, complete, accurate, updated, verifiable and understandable. Processing of partial, incomplete, fractional or misleading data is prohibited.
• Principle of transparency: the data treatment must guarantee the right of the holder to obtain from the manager or the person in charge, at any time and without restrictions, information about the existence of data that concern him.
• Principle of restricted access and circulation: data treatment is subject to the limits that are derived from the nature of the personal data, the provisions of the law and the Constitution. In this sense, data treatment can only be done by persons authorized by the holder and / or by persons authorized by law.
• Personal data, except public information, may not be available on the Internet or other means of mass communication, unless access is technically controllable to provide restricted knowledge only to the holders or authorized third parties.
• Security principle: information subject to treatment by the ORGANIZACIÓN HOTELERA ARCOS Y CIA SAS – HOTEL ARIZONA, must be handled with the technical, human and administrative measures necessary to provide security to the records, avoiding their adulteration, loss, consultation, unauthorized or fraudulent use or access.
• Principle of confidentiality: ORGANIZACIÓN HOTELERA ARCOS Y CIA SAS – HOTEL ARIZONA SUITES is obliged to guarantee the reservation of the information, even after having finished any activity related to data treatment, and may only supply or communicate personal data when it corresponds to the development of the activities authorized in the law

The holder of the personal data will have the following rights:

A) To know, to update and to rectify your personal data in relation to ORGANIZACIÓN HOTELERA ARCOS Y CIA SAS – HOTEL ARIZONA SUITES in its condition of person in charge of the data treatment. This right may be exercised, inter alia, against partial, inaccurate, incomplete, fractioned, misleading, or those whose treatment is expressly prohibited or has not been authorized.
B) Request proof of the authorization granted to ORGANIZACIÓN HOTELERA ARCOS Y CIA SAS- HOTEL ARIZONA SUITES, unless expressly excepted as a requirement for treatment (cases in which authorization is not required).
C) To be informed by the ORGANIZACIÓN HOTELERA ARCOS Y CIA SAS – HOTEL ARIZONA SUITES, upon request, regarding the use given to his personal data.
D) Submit to the Superintendency of Industry and Commerce complaints for violations of the provisions of Law 1581 of 2012 and other rules that modify, add or complement it.
E) To revoke the authorization and / or request the suppression of the data when in the treatment the principles, rights and constitutional and legal guarantees are not respected.
F) To access freely to your personal data that have been processed.

The ORGANIZACIÓN HOTELERA ARCOS Y CIA SAS – HOTEL ARIZONA recognizes the ownership of the personal data held by the persons and therefore they can exclusively decide on them. Consequently, the personal data will be used by the ORGANIZACIÓN HOTELERA ARCOS Y CIA SAS – HOTEL ARIZONA SUITES to fulfill the purposes expressly authorized by the owner or by the current regulations.

Under this policy of processing and protection of personal data, the following are the duties of ORGANIZACIÓN HOTELERA ARCOS Y CIA SAS:
A) Guarantee to the owner, at all times, the full and effective exercise of the right of habeas data.
B) Request and keep, copy of the respective authorization granted by the holder.
C) Properly inform the owner about the purpose of the collection and the rights he has once the authorization is granted.
D) Keep the information under the necessary security conditions to prevent its adulteration, loss, consultation, use or unauthorized or fraudulent access.
E) To rectify the information when it is incorrect and to communicate the pertinent thing.
F) To process the consultations and claims made by the holders.
G) Inform the data protection authority when there are violations of the security codes and there are risks in the administration of the information of the holders.
H) To comply with the requirements and instructions issued by the Superintendence of Industry and Commerce on the subject in particular.
I) Inform at the request of the owner about the use given to their data.
J) Ensure that the information is truthful, complete, accurate, up-to-date, verifiable and understandable.
K) Update the information, taking into account in this way all the novelties regarding the data of the holder. In addition, all necessary measures must be implemented so that the information is kept up to date.
L) Respect the conditions of security and privacy of the information of the holder.
M) Identify when certain information is under discussion by the holder.
N) Only use data whose treatment is previously authorized in accordance with the provisions of Law 1581 of 2012.

The authorization of the holder of the information will not be necessary when it is:

A) Information required by a public or administrative entity in the exercise of its legal functions or by court order.
B) Data of a public nature.
C) Cases of medical or health emergency.
D) Treatment of information authorized by law for historical, statistical or scientific purposes.
E) Data related to the Civil Registry of persons.

A) For the holder, who must prove his identity in sufficient form through the different means provided to him by the ORGANIZACION HOTELERA ARCOS AND CIA SAS – HOTEL ARIZONA SUITES.
B) For the successors of the holder (in cases that his absence is due to death or incapacity), who must prove such quality.
C) By the representative and/or proxy of the holder, prior accreditation of the corresponding representation or power.
D) By stipulation in favor of another or for another.
E) The rights of children and adolescents shall be exercised by the persons empowered to represent them.

The information collected is used to process, confirm, fulfill and provide the services and/or products purchased, directly and/or with the participation of third party suppliers of products or services, as well as to promote and advertise our activities, products and services, perform transactions, to report to different national or international administrative and control authorities, police authorities or judicial authorities, banking entities and/or insurance companies, for internal and / or commercial administrative purposes such as market research, audits, accounting reports, statistical analysis, billing, and offerings and/or recognition of benefits of our loyalty programs.

By accepting this POLICY OF TREATMENT AND PROTECTION OF PERSONAL DATA our guests, visitors, customers, users and suppliers in their capacity as owners of the data collected, authorize the ORGANIZACIÓN HOTELERA ARCOS Y CIA SAS – HOTEL ARIZONA SUITES to carry out the treatment thereof, Partially or totally, including the collection, storage, recording, use, circulation, processing, suppression, for the execution of the activities related to the services and products purchased, such as making reservations, modifications, cancellations and changes of the Payment of compensation and indemnification, accounting records, correspondence, processing and verification of credit cards, debit cards and other payment instruments, identification of fraud and prevention of money laundering and others Criminal activities and/or for the operation of Loyalty programs and other purposes indicated in this document.

The foregoing, without prejudice to other purposes that have been informed in this document and in the terms and conditions of each of the products and services of the ORGANIZACIÓN HOTELERA ARCOS Y CIA SAS – HOTEL ARIZONA SUITES.

We note that third party providers, such as reservation system providers, travel agencies, call centers, banks, insurance companies, etc. may be involved in these activities.
In addition, our travelers, customers and users, as owners of the data collected, by accepting this privacy policy, authorize us to:

A) Use the information received from them, for marketing purposes of their products and services, and the products and services of third parties with which the ORGANIZACIÓN HOTELERA ARCOS Y CIA SAS maintain a business relationship.
B) Provide personal data to police and judicial control and surveillance authorities, pursuant to a legal or regulatory requirement and/or use or disclose this information and personal data in defense of their rights and/or their property, when such defense is related to the products and/or services contracted by its travelers, customers and users.
C) Allow access to information and personal data to auditors or third parties contracted to carry out internal or external audit processes specific to the business activity we develop.
D) Consult and update the personal data, at any time, in order to keep the information updated.
E) To contract with third parties the storage and/or processing of information and personal data for the correct execution of the contracts concluded with us, under the standards of security and confidentiality to which we are obligated.

The processing of personal data of children and adolescents is prohibited except in the case of data of public nature, and when said treatment complies with the following parameters and/or requirements:

A) that they respond to and respect the best interests of children and adolescents.
(B) to ensure respect for their fundamental rights.
C) that they bare authorization from the parent or guardian of the child or adolescent.

The information that meets the conditions established in the law may be provided to the following persons:

A) To the holders, their successors (when those are absent) or their legal representatives.
B) To the public or administrative entities in exercise of their legal functions or by judicial order.
C) To third parties authorized by the owner or by law.

The collection, use, circulation or suppression of personal data by the ORGANIZACIÓN HOTELERA ARCOS Y CIA SAS – HOTEL ARIZONA SUITES requires the free, prior, express and informed consent of the data owner.

The ORGANIZACIÓN HOTELERA ARCOS Y CIA SAS – HOTEL ARIZONA SUITES, in its condition of being responsible for the processing of personal data, has the necessary mechanisms to obtain the authorization of the owners, guaranteeing in any case that it is possible to verify the
provision of such authorization.

With the aforementioned authorization, the client accepts the policies and conditions established in this document.

The authorization of the information owner will be included all the channels and data collection mechanisms of the ORGANIZACIÓN HOTELERA ARCOS Y CIA SAS – HOTEL ARIZONA SUITES. Thus, it can be recorded in a physical document, electronic or any other format that allows to guarantee its subsequent consultation. The authorization will be issued by the holder prior to the processing of his personal data, in accordance with the provisions of Law 1581 of 2102.

The authorization procedure ensures that the owner of the personal data has been informed, both the fact that your personal information will be collected and used for specific and known purposes, and you have the option to know any alternation to them and the specific use that his data will be given. The foregoing in order for the owner to make informed decisions regarding his personal data and control the use of his personal information.

ORGANIZACIÓN HOTELERA ARCOS Y CIA SAS – HOTEL ARIZONA will adopt adequate and aefficient technical and administrative measures to ensure the care and maintenance of the personal data of the holders, avoiding their adulteration, loss, consultation, unauthorized or fraudulent use or access.
Likewise, the implementation of these measures will allow the preservation of the authorization granted by the owners of the personal data for the treatment of the same.

LA ORGANIZACIÓN HOTELERA ARCOS Y CIA SAS – HOTEL ARIZONA SUITES will adopt all mechanisms to keep the information confidential and will refrain from using the information for purposes other than those expressly authorized by the owner.

Notwithstanding the foregoing, the client assumes the risks that derive from providing this information in a medium such as the internet, which is subject to various variables – attacks by third parties, technical or technological failures, among others. ORGANIZACIÓN HOTELERA ARCOS Y CIA SAS – HOTEL ARIZONA SUITES will make its best technological effort to guarantee the security of the personal information of all its customers and/or users, using reasonable and current security methods to prevent unauthorized access, to maintain the accuracy of the data and ensure the correct use of the information.

In the event in which third parties outside ORGANIZACIÓN HOTELERA ARCOS Y CIA SAS – HOTEL ARIZONA SUITES require to validate, rectify or confirm information corresponding to the personal data of the holders contained in the databases of the ORGANIZACIÓN HOTELERA ARCOS Y CIA SAS – HOTEL ARIZONA SUITES, the owner will be required previously and expressly to authorize the transfer of the information.

ORGANIZACIÓN HOTELERA ARCOS Y CIA SAS – HOTEL ARIZONA SUITES will refrain from using the information provided by the owners for marketing purposes other than their specific programs and services.

A) Consultations

The holders may request the ORGANIZACION HOTELERA ARCOS Y CIA SAS- HOTEL ARIZONA SUITES to consult their personal data.

This request must be made in writing, addressed to the email: mercadeo@hotelarizonasuites.com, specifying the type of data to be consulted, name, surname, ID number, telephone number and email to which the corresponding information will be sent.

The ORGANIZACION HOTELERA ARCOS Y CIA SAS- HOTEL ARIZONA SUITES shall forward to the holder the consulted information, which shall be composed of a list of all information that is linked to the identification of the holder in the database. The consultation will be attended in a maximum term of fifteen (15) working days, counted from the day following the date of receipt of the request. When it is not possible to attend the consultation within that term, the interested party will be informed, stating the reasons for the delay and indicating the date on which the consultation will be attended, which in no case may exceed the eight (8) working days following the Expiration of the first term. The consultation will be attended in writing and will not generate cost for the holder.

B) Suppression, updating or correction of information:

The owners may, at any time, request the suppression, correction or updating of their personal data and/or revoke the authorization granted for the treatment of the same, by filing a complaint as stated below:

The claim shall be made by means of a communication addressed to the e-mail: mercadeo@hotelarizonasuites.com with the identification of the holder, the description of the facts that give rise to the request, the address and supporting documents.
If the claim is incomplete, ORGANIZACIÓN HOTELERA ARCOS Y CIA SAS – HOTEL ARIZONA SUITES will require the owner within five (5) business days of receipt of the request to remedy the faults. After two (2) months from the date of the request, without the holder submitting the requested information, it will be understood that he has withdrawn from the claim.
Once the complete complaint has been received, a message will be included in the database that says “complaint in process” and the reason for it, an activity that must be carried out in a term not exceeding two (2) business days. This message must remain until the claim is settled.
The maximum term to attend the claim will be fifteen (15) business days from the day after the date of receipt. When it is not possible to deal with the claim within that term, the interested party will be informed of the reasons for the delay and the date on which their claim will be dealt with, which in no case may exceed eight (8) business days following the expiration of the first term.

The information provided by clients and users will remain stored for up to fifteen (15) years from the date of the last treatment, in order to enable us to fulfill the legal and/or contractual obligations, specially in accounting and tax matters.

In compliance with the security principle established in the current regulations, ORGANIZACIÓN HOTELERA ARCOS Y CIA SAS – HOTEL ARIZONA SUITES shall adopt the human and administrative techniques necessary to grant security of the records, avoiding their adulteration, loss, consultation, and unauthorized or fraudulent use or access.

The ORGANIZACIÓN HOTELERA ARCOS Y CIA SAS will be responsible for the processing of personal data.

The Marketing Area will be responsible for the processing of personal data on behalf of the ORGANIZACIÓN HOTELERA ARCOS Y CIA SAS – HOTEL ARIZONA SUITES.

ARIZOS HOTELS reserves the right to make modifications or updates to this Privacy Policy at any time, in order to take care of new legislation, internal policies or new requirements for the provision or offer of its services or products.

This policy applies as of September 15th, 2016.